Level 1 Technical Support Engineer
Join a leading 35 year old ICT Services provider based in Dublin City Centre. Datapac has a vacancy for a Level 1 Technical Support Engineer.
Responsibilities include:
Monitoring Service Desk and tickets
Diagnosis and resolution of customer issues where possible
Escalation paths in place to Level 2 resources where required
Assign tickets to desk-side staff
Monitoring NOC Dashboard and responding to alerts
Create and update technical documentation
Other Responsibilities
Patching of windows servers and products
Racking and building servers to client requirements including cabling etc
Work with VMware on creating and managing servers
Monitoring of VMware – VCS/Database/Backups
Setting up backups on servers
Daily review of backups including the changing of tapes
Highlight backup issues and re-run when required.
Support of client Hosting and Shared Services
Active Directory Management
Create/modify and manage access control for active directory users
Support Group policy
Creating, modifying and testing PowerShell scripts
Qualifications / Experience
MCP Windows 2008 R2 / Windows 2012 desirable
Knowledge of supporting RDS servers
Knowledge of Windows File servers
Knowledge / experience with Active directory user management
Performing backups to tape
Knowledge of VMware
Knowledge of PowerShell – Creation of PowerShell scripts
If you are interested, contact us now for a brief video interview on the first step of your new career in IT Support.