Main Tasks

Laptops, Phones, Printers, Visual Displays

• Ensure laptop setup with required tools such as Zoolz, Symantec AV, and correct domain credentials.
• Ensure periodic health checks are completed to ensure laptops are performant and compliant
• Complete Mobile Phones set up for personnel with access to email, MDM.Troubleshoot any issues identified
• Ensure all office printers are consistently operational and regularly maintained
• Device Management – Asset Tracking for all equipment, appropriate disposal for end of life equipment
  • Maintains all meeting room and reception areaAV displays to ensure functioning at all times

Infrastructure

• Active Directory group policy management/User account management
• Network support – Switches, Firewalls, Routers, PABX/Internal Phone system, cabling and internet availability uptime during normal business hours of operation
• Email – account management ofSharePoint – Administration
• Storage and Virtual ESX environmentmanagement
• Backups – Veeam and Zoolz to be managed and tracked accordingly
• Symantec and Microsoft upgrades to be managed appropriately across all Server infrastructure
• Data Centre rooms – Appropriately managed in terms of Power, Cooling, Cabling, Layout and Ergonomics and Documentation

Procedures

• Develop work instructionsfor Administration of all key services as an IT Specialist
• Develop policies to ensure adherence of all personnel to correct usage of Technology
• Develop standards for Platform upgradesallowing for Lifecycle Management of existing Infrastructure

Improvements to be implemented

• Develop a ticketing system for tracking and closing all IT requests along with a metrics system demonstrating acceptable performance for a ticket closure
• Develop a sustained Platform upgrade plan in agreement with Management for critical Technology and application systems
• Develop a model for Disaster Recovery across critical Company’s Technology and application systems
• Develops an approach to security management for systems/personnel in line with ISO:27001 standardand supports implementation in conjunction with Manager
• Implementation of Office 365 across the Organisation

Required Skills/Abilities of the IT Specialist

• Good analytical and problem-solving abilities
• Excellent verbal and written communication skills – Escalation to
  Manager and Snr. Management on areas of technology concern
• Ability to work as a team member but can also work alone,
  unsupervised o Ability to adapt and learn new technologies quickly
• Self-motivated
• Passion for quality and excellence
• Enjoys customer/colleague interaction
• Takes an active role on training staff to ensure competence and
   compliance with Technology systems and standards
• Willingness to travel domestically and internationally as required