Deskside Support Engineer (Level 2)

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Cork
Location:
Cork
Salary Description:
Negotiable
Posted:
06/07/2017
Recruiter:
Allen Recruitment
Job Ref:
BBBH10690

Deskside Support Engineer - Level II

Kinsale area, Cork

Permanent job

Job Reference: BBBH10690

Allen Recruitment is assisting a major international company with significant presence in the Kinsale, Cork area source a Deskside Support Engineer (Level II). This will be a permanent role (apply now with CV for more details).

Duties:

Working onsite in the Kinsale, the Deskside Support Engineer will work with users deskside to resolve technical issues (to agreed service levels and in a professional manner).

You will be required to:

* Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages etc.
* Provide iPhone - iPad troubleshooting
* Provide Videoconferencing equipment and setup support
* Take ownership of calls escalated from the service desk (adherence to established processes)
* Adhere to escalation procedures (within defined time frames)
* Log/Validate all contacts in Ticket Handling Database
* Manage end-to-end all tickets logged (providing regular updates to stakeholders on call status)
* Organize daily workflow using call logging system to respond, update progress and close out reported incidents.
* Answer contacts and reply to emails promptly and professionally

Candidate will need to demonstrate that they can work well in a team environment

Skills / Qualifications (Essential):

Suitable candidates will have experience working in a Desktop/Deskside support role (2-3 years min)

* Relevant 3rd level qualification in IT related discipline
* Excellent Customer Service skills are essential (with very strong Deskside Customer facing skills)
* Strong Troubleshooting and Analytical skills (as well as excellent multi-tasking abilities are required)
* Excellent working knowledge of MS Windows Operating systems
* Experience in supporting and troubleshooting MS office applications
* Some printer hardware knowledge
* Good communication skills, both written and verbal

Skills / Qualifications (Desirable - NOT essential):

* Practical Windows 10, Win XP, 7 MS Office knowledge
* Microsoft Certification desirable
* ITIL certification desirable
* Strong interpersonal skills and high awareness of customer needs
* Some Video Conferencing equipment support experience also desirable (not essential)

Apply today for more information:

Submit your CV (in a Microsoft Word format) today!

OR

Perhaps this role didn't fully fit your criteria, not to worry - we have many similar roles advertised on our website - www.allenrec.com

Please don't hesitate to contact any of our team with any questions you may have on Email: or Phone: +353 1 6694040

Contact Details:
Allen Recruitment
Tel: 016694055
Contact: Phil Finane

You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings