Customer Experience Advocate - Hardware Support (Fluent German)

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Limerick
Location:
Limerick
Salary Description:
Competitive Salary Offered
Posted:
17/07/2017
Recruiter:
Sure Candidate
Job Ref:
a0x0G00001QfqMY

Our Client,  a unique multi-national premium technical support company based in Limerick are looking for people who are true techies at heart with a strong interest in the area of IOT (Internet of Things) / connected living to provide product support for one of their largest Clients. 

If you are immediately available and are looking for a position that can offer you real career progression within a people focused work environment then you should not let this position pass you by.

Responsibilities of the Customer Experience Advocate  - Fluent German:

  • This position will be part of a team specifically responsible for supporting German and English speaking users by helping them to resolve customer issues through direct communication by phone, email, chat and social channels.
  • Perform basic to complex troubleshooting of Clients products: Hardware, software, home networks, and cloud processing.
  • Escalate advanced issues through the necessary channels.
  • Resolve customer issues regarding order status and warranty replacements.
  • Promote and inform customers about our online self-help materials.
  • Communicate urgent customer issues to engineering and Product teams.
  • Demonstrating a passion for delivering outstanding customer support, and understanding the value of creating meaningful relationships.

Experience required for this position:

  • 2+ years’ experience solving problems in a customer-facing environment. Hardware and software troubleshooting is a plus.
  • Excellent written and verbal communication skills in German and English. An additional language European French, Spanish, Dutch or Italian fluency is a plus.
  • A process driven mind-set; you can identify issues of all kinds and offer solid solutions.
  • Familiarity with both Android and iOS environments.
  • A flexible schedule; weekend and holiday work is required.
  • Demonstrated experience using and troubleshooting Internet of Things devices is an advantage.

Contact:

 To apply for this position or to discuss it in confidence please contact Niamh O'Halloran  jobs@surecandidate.ie


Contact Details:
Sure Candidate
Tel: +353 1 6854231
Contact: Matthew Duane Rice

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