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Helpdesk Support - Dublin 15 - 35K

Job Category:
Software Developer/Engineer, Analyst (Business/Systems)
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
North Dublin
Location:
Dublin 15
Salary Description:
Negotiable
Posted:
30/06/2017
Recruiter:
Solas Consulting Group
Job Ref:
J4265


Helpdesk Support Technician

The Company

An Irish Software Development company providing Software Solutions to the FMCG industry in Ireland, and across the globe. They have been awarded the 'Innovation in IT' Award by the Dublin Chamber of Commerce for several years running as well as being part of one of the fastest growing companies in Ireland. They are also currently building a partner network to distribute software into new international markets across the globe. Our client values their employees and strives to create an engaging and enjoyable working environment that promotes personal growth while working with a leading edge tool-set. To Apply send your CV via the link or call Ryan 012449531 for more info

What they offer:

• Spacious modern office environment, large desks and ample whiteboard installations
• Free car parking
• Full canteen facilities
• Encouragement, guidance and support to those that want to self-improve and up skill
• An active Social Club
• Based in Blanchardstown, Dublin 15)




The Candidate:
The Helpdesk Support Technician should have all the following skills and experience:
• Working Knowledge of .Net development in C# & SQL
• Previous Helpdesk Support Experience
• Fluent English both verbal & written
• Excellent Communication, Literacy and Interpersonal Skills

Responsibilities:
• Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities
• Provide resolution of Web help-desk customer service requests within a timely manner
• Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
• Provide in depth Root Cause Analysis to the helpdesk manager for all issues resolved
• Assist is evaluating new services, processes and technologies introduced at the helpdesk
• Escalate unresolved issues to implementation team programmers or the Helpdesk Manager as necessary
• Work with staff to promote, develop, and maintain strong customer service values.
• Additional projects as required such as preparing system and user documentation testing




If you are happy to be represented and be put forward for this role (or would like more information) please send me CV via the link or call me (T: 01 2449520) indicating if you wish to be represented by Solas Consulting Group.

Contact Details:
Solas Consulting Group
Tel: 01 2449520
Fax: (01) 677 9928
Contact: Solas Applications

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