Level 2 / 3 Technical Support Engineer
Cork, Co Cork
Are you a talented and proactive IT support professional looking for a new challenge and a fresh role? Could you thrive within high profile security architecture providing support to some exceptional organisations? If so, read on.
Our client is a successful IT support and managed services business that operates at the cutting-edge of technology. An excellent opportunity has now arisen for a Level 2 / 3 Technical Support Engineer to join their team.
If you are looking for your next step, this is a fantastic opportunity to develop your career and enhance your skill-set with an innovative and growing company.
As a Level 2 / 3 Technical Support Engineer, you will join our client’s Cork-based security operations centre and will be tasked with providing a high level of IT support.
Joining a highly skilled and passionate team, you will have the chance to work with leading organisations on cutting-edge, interesting and varied technical set-ups.
You will monitor networks and systems for security breaches; triage and prioritise events and alerts, and investigate violations if they occur.
Additionally, your role will include:
- Resolving issues in a timely manner and escalating them as required
- Undertaking basic forensics
- Detecting malware
- Analysing behaviour, solutions and improvements
Interested? If so, you will need:
- At least two years’ previous experience in a technical support role
- Basic knowledge of AD, IDS/IPS and Firewalls
- Excellent reporting capabilities
- A degree (or equivalent) in computer science or an IT related field
Analytical and dedicated, as a Level 2 / 3 Technical Support Engineer, you’ll be eager to challenge convention and capable of thinking your way around the most complex of problems. Your customer-facing skills will be second-to-none, as will your communication and interpersonal abilities, and you’ll be willing and eager to go above and beyond to get the job done.
To apply for the role of Level 2 / 3 Technical Support Engineer, please apply via the button shown.
This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Additional Keywords: Level 2 Technical Support Engineer, Level 3 Technical Support Engineer, Network Support Engineer, Network Security Engineer, Network Security Analyst, IT Security Engineer, IT Security Analyst.