IT Helpdesk Manager
The Company

An Irish Software Development company providing Software Solutions to the FMCG industry in Ireland, and across the globe. They have been awarded the 'Innovation in IT' Award by the Dublin Chamber of Commerce for several years running as well as being part of one of the fastest growing companies in Ireland. They are also currently building a partner network to distribute software into new international markets across the globe. Our client values their employees and strives to create an engaging and enjoyable working environment that promotes personal growth while working with a leading edge tool-set. To Apply send your CV via the link or call Ryan 012449531 for more info

What they offer:

• Spacious modern office environment, large desks and ample whiteboard installations
• Free car parking
• Full canteen facilities
• Encouragement, guidance and support to those that want to self-improve and up skill
• An active Social Club

Requirements
• A Background or third level qualification in IT
• Have a strong Customer Service Background with excellent people skills
• Ability to work well under pressure
• Experience Required: 2+ years (Helpdesk Management)

Responsibilities:
• Manage the Support Helpdesk Ticketing System
• Identifying the customers issues and allocating Tickets to Support staff
• Follow up on outstanding issues and ensuring a timely resolution
• Communicating with customers over the phone and through email, taking ownership and resolving issues
• Ensuring High levels of customer service at all times
• Creating reports and communicating to higher management
• Supervising and mentoring Support Team members

If you are happy to be represented and be put forward for this role (or would like more information) please send me CV via the link or call me (T: 01 2449520) indicating if you wish to be represented by Solas Consulting Group.

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