Technical Support Engineer - French

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Galway
Location:
Galway
Salary Description:
Negotiable
Posted:
13/06/2017
Recruiter:
Collins McNicholas Recruitment & HR Services
Job Ref:
GY44323


We are actively looking for a native french speaker with a technical qualification in the area of Computer Science IT & Information Systems. We have an exciting opportunity with current market leader in development of application software.

ROLE AND RESPONSIBITIES
· You will get to work on a diverse range of support issues requiring ability to independently identify, evaluate and resolve issues.
· Customer liaison via phone, email or remote control
· Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
· Technical fault analysis & troubleshooting
· Document solutions to known issues and consulting questions
· Develop technical solutions to be posted to both internal and external knowledge base
· Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
· Liaising with product management to identify and report bugs.
· Document issues in a CRM system and defects in our engineering tracking tool
· Act as a liaison between our Product Management and Engineering teams
· Work with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product.

EDUCATION AND QUALIFICATION
· Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a related field
REQUIRED SKILLS
· Native French Speaer with Fluency in English
· Knowledge of general IT concepts
· Familiarity with general business terms and processes preferred (but not explicitly required)
· Ideally familiarity with SQL/MS SQL and VMWare server console
· Familiarity with operating system, networking concepts
· Awareness of Security and File Transfer Protocols
· Passionate about learning new concepts and technologies
· Excellent problem solving & analytical ability
· Strong team player and comfortable working on own initiative
· Excellent communication and presentation skills to effectively explain a solution to a customer's problems
· Excellent verbal and written skills in French and English
· Excellent customer service skills

For more information about this role please contact and email your CV to Tanya at tanya.cooke@collinsmcnicholas.ie or call 091 706706

Contact Details:
Collins McNicholas Recruitment & HR Services
Tel: (071) 9142411/914246
Contact: Tanya Cooke

You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings