VOIP Engineer required for leading VOIP provider based in Park West, Dublin 12. This is a permanent full time role and an opportunity to join a smart, eager, and extremely passionate team within a growing company.

Responsibilities:

·         Working on the current Support team to answer complex customer inquiries primarily via Ticketing System, and occasionally by phone.

·         Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.

·         Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.

Requirements:

·         3+ years’ in a Technical support role - Hardware / software support

·         Strong knowledge of VOIP, SIP, and PBX services

·         A very good understanding of TCP/IP with CCNA/CCNP desirable

·         Diagnostic and troubleshooting expert familiar with protocol analysis tools (Wireshark or similar)

·         Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person)

·         Full clean European driving licence