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VOIP Engineer

Job Category:
LAN/WAN Network Engineer
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin, West Dublin
Location:
Dublin 12
Salary:
€38,000 to €44,000 per annum
Posted:
04/04/2019
Recruiter:
IT Search & Selection
Job Ref:

VOIP Engineer required for leading VOIP provider based in Park West, Dublin 12. This is a permanent full time role and an opportunity to join a smart, eager, and extremely passionate team within a growing company.

 

Responsibilities:

·         Working on the current Support team to answer complex customer inquiries primarily via Ticketing System, and occasionally by phone.

·         Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.

·         Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.

 

Requirements:

·         3+ years’ in a Technical support role - Hardware / software support

·         Strong knowledge of VOIP, SIP, and PBX services

·         A very good understanding of TCP/IP with CCNA/CCNP desirable

·         Diagnostic and troubleshooting expert familiar with protocol analysis tools (Wireshark or similar)

·         Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person)

·         Full clean European driving licence

Contact Details:
IT Search & Selection
Tel: +353 1 507 9264
Contact: David Shanahan

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