Our client based in Ballina Co. Mayo requires an IT Helpdesk Support Engineer for a 1 year fixed term contract.
Main Duties & Responsibilities:
IT Helpdesk Support Engineer required to provide infrastructure and applications support to business users via centralised, single point of contact. The duties required are as follows:
• Responding to customer queries in a timely and professional manner
• Provision of break/fix and managed services via Service Desk
• Log and provide support for service requests
• Provide support for problem resolution ensuring the highest level of customer satisfaction
• Escalate support requests through the use of support tools, either to internal and remote support teams.
• Achievement of individual and team KPI’s
• Minimum of one recognised technical certification, e.g. Microsoft MCP, Cisco CCNA, CompTIA etc.
• Minimum third level degree in IT or related discipline.
• Minimum 2 years’ experience in an IT support role.
• Experience and a good understanding of Microsoft Active Directory is required. Experience with federated services and domain trusts is advantageous.
• Understanding of Office 365, SQL, Office, VMware, BackupExec, Linux, Software Deployment or Mobile device management is also advantageous.
• Experience of working with Service Level Agreements
• Exceptional customer focus and problem solving abilities
• Ability to work autonomously and in a team, strong time management, attention to detail, self-awareness, solution oriented thinking, outstanding interpersonal and communication skills (both written and verbal), ability to communicate technical concepts to non-technical people and a commitment to ongoing self-improvement are essential characteristics.
For a confidential discussion and more information on the role, please contact Aideen Cummins on 071-9140252 or email firstname.lastname@example.org
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