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IT Service Delivery Manager

Job Category:
LAN/WAN Network Engineer, Project Manager, Management
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Salary Description:
Daily Rate contract
Cruz Recruitment
Job Ref:

IT Service Delivery Manager

Currently seeking a Contract IT Service Delivery Manager for our International Client with a Dublin base.

The Ideal candidate will have a solid background in IT service delivery management,  proven experience managing 3rd Party Service providers, contract negotiation, service on-boarding, and implementing ITIL processes and procedures. The successful candidate will be a real team-player with excellent communications skills and an ability to deal with stakeholders and 3rd party suppliers.


IT Service Delivery Manager

This role will suit applicants who have previous experience in IT Service Delivery Management; and who have proven experience managing 3rd Party Service providers and implementing ITIL processes and procedures.

Key Responsibilities:

  • 7 + years' experience in Service Delivery Management.
  • Build and manage relationships between IT and the business.
  • Managing the Managed Service Partner (MSP’s) on every level, and you will be responsible for optimising value and performance from the Service Partners.
  • Experienced in managing major issues, and finding a suitable resolution or solution.
  • Ensure the agreement and operation of SLAs, with new and current suppliers.
  • Responsible for managing the SLA’s and in On-boarding new services.
  • Support and drive IT operations with improved performance and reduction of costs in mind.
  • Communications and reporting to Senior Stakeholders on the on-going project progress and improvement or adjustments that can be made to create better productivity or reduction in cost.
  • Manage and develop internal relationships.
  • Responsibility for contract negotiation and in creating service catalogues, for new and existing agreements.
  • Support budgetary management of IT Operational Expenditure (Opex).
  • Dealing with high profile issues, ensuring root-case analysis is conducted and a corrective action plan is followed through so that any learning applied will provide future benefit
  • Development or relationships with Service Partners so they become partnerships.
  • Implement ITIL processes and procedures, for Incident Management, Change and Problem Management.



Contact Details:
Cruz Recruitment
Tel: 353 (0) 1 6688026
Contact: Noeleen Mc Kenna

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