We are looking for a Systems Administrator to take up a role as a Technical Problem Manager to work on a new project where you will be responsible for an Applications Support Managed Service for a leading Multi-National based in a retail giant based in the city centre.

Responsibilities

* Ensure all incidents are being managed by Business Support Agents
* Attend the Daily Production Issues Meeting
* Be the point of escalation/communication on daily issues for the account and a point of contact between Island Pacific and Business Support
* Keep the Service Delivery Manager apprised of any major incidents or issues
* Conduct Root Cause Analysis post major incidents and publish reports
* Support Application Smoke Testing activity related to Production System Releases
* Investigating Data issues in Batch Job
* Be a technical point of contact between the support team and APSU for production support issues
* Work with the system supplier to facilitate the resolution of incidents
* Gain an understanding of System Processes and typical incidents
* Provide Cover for the SDM during holiday/absences
* Act as a technical point person for System Incidents

Required Education and Experience

* At least 2 years' experience as a systems administrator
* Experience with some of the following applications: Island Pacific Buying & Merchandising Tool, Enhanced Reporting, PSG Tool, Unify, SIV, PSR, Viewpoint, Jaywalk, IP Planning, Assortment Manager & IP Finance

This is an exciting opportunity to join a world recognized brand working within their manager services division with a key customer. There is an excellent challenge available for the right person that will provide unrivaled experience in a supportive and challenging role. There is an excellent package on offer also.

If you would be interested in the role please submit your CV to the link provided or call Robert on 01-9017821

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