Your New Company

Founded in 2009 and operating in over 20 countries and offices in Belfast, Dungannon, Monaghan and Birmingham, we specialise in Managed IT Services, Consulting Services, Microsoft Azure Services and Solutions, Microsoft System Centre and Microsoft Software Development Services. We are proud title holders of Microsoft Alliance and Microsoft Gold Partner. We are constantly growing and developing as a company and believe our employees should grow and develop along with us. As an employer we aim to nurture our staff providing a positive, fun and supportive working environment, along with offering consistent training opportunities throughout their employment to supplement day to day support; not to mention excellent remuneration packages. Give us a call to find out more!

Your New Role

(based in either Belfast or Dungannon)

The T1 Support Engineer is a technical role within the Service Department, and is responsible for providing 1st line ICT support, assisting in ICT maintenance duties and some hardware/software builds and installations for our clients. 

Below in the essential criteria confirms what we expect from our Tier 1 Support Engineers.

Shift patterns - ranging between 7am and 7pm

Working as part of a busy Infrastructure Support Team

·  Providing 1st level technical support

·  Primary point of contact for clients with ICT issues

·  Logging & managing all calls to SLA on service management system from inception to successful closure; ensuring calls are handled correctly

·  Deployment of software via SCCM

·  Managing & monitoring ICT systems and platforms, both internal & client

·  Performing ICT maintenance for clients & on internal systems

·  Consultation to team lead/account manager where necessary

·  Maintaining suitable lines of communication with all staff & clients by various means; email, meeting schedules, shared documents, Skype, phone, mobile etc.

Essential Criteria

·       At least 1 years’ experience in a busy IT environment

·       Experience of helpdesk operation and functions

·       Active Directory experience (to include passwords, address groups, permissions, setup and disable users)

·       Educated to GCSE level (or equivalent) including English, Maths & ICT

·       Strategic thinking with excellent analytical and problem solving skills

·       Excellent team working skills with ability to work on own initiative

·       Ability to work to tight deadlines

·       Excellent communication and interpersonal skills

·       Must have excellent attention to detail to ensure accuracy in work

·       Experience in the following technology areas (certifications highly advantageous); Microsoft Windows Desktop, Microsoft Windows Server, LAN/WAN architecture and technologies, Network security, Email Technologies, Printer installation and troubleshooting.

Desirable Criteria

·       Degree in related technical discipline

·       Microsoft Certification – MCP / MCSA / MCSE

·       Backup Technologies and solutions

·       Experience of Networking Technologies

·       Interest in emerging technologies

·       ITIL Foundation Certificate

Please send your updated CV to jobs@caseddimensions.com - if you have any questions please drop Nicola a line to the same email address or give us a call.