Service Delivery Lead

Responsibilities

* Implement service management best practice
* Ensure required support ITIL processes in place for all services delivered
* Development and implement service management strategy and roadmap
* Ensure that appropriate service levels, KPIs and controls are in place and are delivered in a process driven fashion
* Provide regular service level and KPI reports to internal customers
* Define, drive and implement service improvement plans with customers and 3rd parties
* Define transition methodology, operational acceptance criteria and other standards for implementation of new services
* Manage operational budgets and annual budgeting process
* Manage 3rd party vendors and suppliers that provide
* Ensure that requests for service outside of operational services are dealt with in a timely process driven way
* Manage 3rd parties in the request for service process

Benefits:

* Competitive salary
* Bonus structure
* Pension
* Canteen facilities
* Company group discounts

Experience:

* Experienced in Service Management and ITIL processes;
* Expansive Experience of systems management in a 24 x 7 highly available environment, including ITIL best practices;
* Project lead experience;
* Technical leadership role in delivering IT systems and solutions;

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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