Service Delivery Co-Ordinator

Role Purpose:

Provide leadership for the planning, design, implementation and support of the end user device environments and platforms including mobile devices

Role Scope:

End user computing platforms, technologies and solutions

Technical solution architecture and design for end user computing services

QA work of third parties

Vendor Management: Manage and leverage relationships with key third party providers

Delivery of end user computing related projects, and support business programmes as appropriate

End user device security

Key Activities:

Based on an understanding of wider technical strategies and roadmaps defined by the SSC, set further direction for end user computing domain

Define 3 year plans strategy and roadmap for end user computing domain

Keeping up to date on end user computing trends

Providing end user computing expertise and guidance

Provide subject matter expertise in terms of technical solutions, licensing and costs

Essential Skills:

Ability to work both independently and as part of a team

Sound understanding of end user computing domain and related technologies

Natural technical curiosity and enthusiasm for technical detail, with a keen drive for self-learning

Self motivated, high energy, with the ability to work under own initiative, with strong attention to detail

Technical Skills:

Minimum of five years' experience in managing end user devices in a large (2000+) environment

Experience working in a technically challenging environment

General expertise in any/all of the following:

Windows server and Active Directory

Microsoft SCCM

McAfee AntiVirus

Mobile Device management solutions

Office 365

Microsoft Licensing

Microsoft products e.g. Exchange, OWA, SQL Server

Virtual Desktop Environments

Communications and Internet protocols

Wireless technologies

Security policies, standards and implementation

Remote access and VPNs

Practices and methods of IT strategy, enterprise architecture and security architecture

Key Activities:

Be familiar and competent with end user computing management systems and tools such as SCCM, Antivirus, Active Directory / Group Policy, MDM, Encryption, Image Management, Inventory management, virtual desktop environments

Work with management and third parties to ensure end user computing services are being implemented, reviewed, maintained and governed effectively

Perform in-depth root cause analysis of end user computing problems and define actions for timely resolution.

Work with key vendors as necessary to assist with root cause analysis and problem resolution

Provide subject matter expertise, guidance and leadership to desktop support team

Own end user domain related policies and procedures

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

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