Sorry, but this job has expired. Please try another search or browse our jobs.

Graduate IT Support Engineer

Job Category:
Technical Support - L 1, 2,3, IT Trainer, Tech Writer, Graphics Design etc
Job Type:
Contract
Level of IT Experience:
0-1 Year
Area:
Cork
Location:
Cork
Salary:
€20,000 to €25,000 per annum
Posted:
01/05/2019
Recruiter:
PFH Technology group
Job Ref:
#159

Working within a small team of Technical Support Analysts, they will provide and manage technical support to the computers, mobile devices and other general IT equipment, applications and services. In addition they will ensure they are equipped to deal with our most popular consumer devices, operating systems and services. Further support will include setting up New Staff and desk moves for existing Staff.

This is a very fast paced and dynamic role that requires someone that can think on their feet, is very proactive and has exceptional attention to detail. The person must also be very structured and process driven to ensure consistent and quality service delivery.

Key Responsibilities:

Client Focus
• Provide a high degree of initiative and a willingness to accept ownership of issues and requests, keeping the client’s interests at the forefront of all activity.
• When issues arise, priority is to get users back up and running as quickly as possible.
• Ensure that any issues are dealt with promptly and re mediated appropriately.

Technical Support

• Regularly monitor the Service Desk to ensure that calls are resolved in a timely manner.
• Work closely with the other Technical Support Analysts to ensure a quality user experience.
• Own, resolve and escalate calls, when necessary. 
• Ensure that you continue to adapt to the ever changing face of technology.

Hardware Provisioning .

• Responsible for the provisioning of hardware asset , New Staff, Movers etc.

Other

• You may be requested to carry out additional work as could reasonably be required from you.

 


Contact Details:
PFH Technology group
Tel: 021 230 3000
Contact: Recruitment

You may return to your current search results by clicking here.

Latest Job Listings