Tier 2 Support Engineer – 4+ min years experience

Our client, an innovative expanding IT company in Dublin City outskirts, are seeking an experienced Tier 2 Support Engineer to join their team.

TECHNICAL KNOWLEDGE:

Responsibilities:

•             You will work as part of the wider support team as the interface with account managers and service agents

•             You will manage a triage of tickets ensuring all issues are resolved

•             Problem solve a range of issues

•             Overseeing additional Tier 1 & Tier 2 issues

•             Assist in compiling FAQs for customers

REQUIRED:

Knowledge:

•             Solid technical education (computer science, software engineering)

•             Prior Tier 2 experience

•             Knowledge of web based applications in Windows environment

•             Database & SQL knowledge is an advantage

•             Prior experience in cloud – AWS or Azure

REQUIRED:

•             Excellent ability to communicate in English, verbally and in writing

•             Valid Work permit

Please contact Carmel on carmel@sherlock-talent.com for full details