Our client based in Mayo require a Program Lead for a 9 month fixed term contract.
Position Description:
This role will involve managing or supporting the delivery of one program or multiple projects with groups of highly talented people. You should be business-minded, with a passion for the web and online media.
Responsibilities:
• Manage activities on assigned programs including the delivery, productivity and quality of a global community of workers delivering services on these programs.
• Understand comprehensive guidelines whilst applying them to each new task and creating education materials for your respective program or projects.
• Create and distribute weekly status reports including detailed analysis of customer generated reports or data.
• Ensure that tools, techniques and knowledge are leveraged and implemented across projects as appropriate.
• Ensure that any issues are appropriately and promptly addressed by identifying the source and root cause of the issues, followed by a determination of improvements or corrective actions required to address such issues effectively.
• Provide feedback on schedules, scope or requirement changes, determining their impact on program tasks and proactively managing to resolution.
• Ability to write detailed project documentation such as project plans, guidelines, schedules and post-productions reports in a clear and concise manner.
• Provide feedback to stakeholders on process improvement as applicable.
• Manage quality standards and processes on program tasks ensuring their compliance with requirements.
• Identify and pursue innovative techniques to improve quality, participation and productivity.
• Effectively communicate and integrate with customer teams; participate in regular program reviews including customer on-site quarterly business reviews.
• Manage communication channels relevant to the program tasks; provide internal and external stakeholders with timely and regular progress updates.
• Manage customer satisfaction, continuously building the relationship between yourself and the customer.
Skills & Experience:
• 3 years plus project management experience in a multi-national Tech company environment, or 3 years plus experience in a customer-facing management role.
• Strong attention to detail, analytical skills and excellent communication are essential.
• Experienced internet user in the following areas:
• Web content awareness (e.g. portals, search engines, shopping).
• Ability to conduct in-depth research using online resources.
• Proficient with Microsoft Office applications.
• Experience in managing global programs a distinct advantage.
• Experience in Search Relevance or related field a distinct advantage.
• Fluency in a second language desirable.
• Ability to maintain professionalism and confidentiality with proprietary information.
Educational Requirements:
B. Sc. / B. A. / Dip. Qualification in Computer Science or IT/Business related discipline.
For a confidential discussion and more information on the role, please contact Aideen Cummins on 071-9140252 or email aideen.cummins@collinsmcnicholas.ie
For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie
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