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Business Systems Support - to €40K - Galway

Job Category:
LAN/WAN Network Engineer, Analyst (Business/Systems), Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
€30,000 to €40,000 per annum
Topform Ltd
Job Ref:

Business Systems Support


The successful candidate will have responsibility for the day to day maintenance, business & technical support and future enhancements of our ERP system (QAD). This person will also have responsibility of the on-site maintenance of our IT systems and co-ordinating with our off-site IT support.



Key Responsibilities/ Description:

•              Lead and deliver successful management of ERP projects identified for the business.

•              Provide an effective support service for Back Office business systems, and Manufacturing business systems.

•              Management of contracts with 3rd party software suppliers.

•              Proactively and reactively deliver on continuous improvement processes.

•              In-depth analytical skills. Working closely with technical/business teams to provide insights where appropriate.

•              Ability to document workflows and processes and procedures. Regularly identifying and promoting opportunities to automate system processes.

•              Work closely with business stakeholders to establish requirements and translate them to technical solutions.

•              Monitor and troubleshoot ERP issues to provide 1st level application support.

•              Ensure that SLAs of support tickets raised are being met. Escalate issues internally/externally and work alongside external ERP support provider to resolve tickets in a timely and efficient manner.

•              Involved in creation of functional and technical documentation.

•              Day to day maintenance of all on site IT issues, in conjunction with external IT providers.


Qualifications & Experience:

The candidate should have a good general knowledge of information technology, theory, principles and practices. Strong technical knowledge; the successful candidate should have experience working with ERP systems and be comfortable discussing issues with both technical and business teams.

·         3rd level qualification.

·         Min. 3yrs experience.

·         Experience working with ERP system.

·         Project Management.

·         A clear understanding of Business Processes and how they integrate across business functions.

·         Experience in an IT/Business systems development role preferably in a Manufacturing environment.

·         Strong Problem solving skills.

·         Excellent communication, interpersonal and influencing skills

·         The candidate should have experience and knowledge of writing Progress queries and Progress databases.

·         Good knowledge of Linux, and Windows server environments.

·         Good understanding of database development and maintenance.

·         Ability to interpret business requirements.

·         Self-starter.

·         Ability to work with various departmental teams.

Contact Details:
Topform Ltd
Tel: 091
Contact: HR Manager

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