Evros Technology Group are seeking applications for an experienced IT Support Engineer required for a busy managed services environment, working within the ITIL framework, governed by ISO 20000, and servicing a broad range of customers across a wide range of technologies.This is a permanent position based in Dublin South (Cherrywood).
The role would involve :
* Remote Monitoring and Management support and configuration of customers infrastructure
* Provision accounts and equipment
* Remote and Desktop Support for customers throughout Ireland and Internationally
* Maintain and build the current documentation in place
* Hardware troubleshooting
* Interacting with and managing 3rd parties
* Application troubleshooting and support
* Imaging and Deployment
* Manage File Permissions and Access Rights
* Backup Management and Support
* Configuration and Support of Mobile Devices
Experience
* 2+ years Working in a technical support environment (required)
* Application Support - 1st Level
* Customer Services
* Call Handling
It would be preferred if the candidate had the following accreditations and experience
* Microsoft Specialist certification in Windows 7
* A Microsoft MCP for Client or Server OS
* Comptia A+
* Comptia Net+
Successful candidates will receive exposure to
* All Microsoft Operating Systems
* Virtualization - Vmware and Hyperv
* SMB Networking Environments
* Unified Communications - Microsoft Lync
* Remote Access Solutions - Citrix & VPN
* Projects of varying of importance and scale
Evros over the years have partnered with significant players in the IT industry Microsoft, VMWare, and Cisco to name a few. To maintain these partnerships, it is vital that our staff have industry accreditations, to facilitate this development plans are provided to employees and support is provided to obtain appropriate accreditations.
Ref: ITC1588
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For further information please feel free to contact us or apply here to us. Your application will be treated in the strictest confidence. itContracting is Ireland's key provider of IT Contract and Permanent Professionals. Please be advised you will receive a semi-automated response to acknowledge receipt of your application.
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