A leading IT Managed Services company based in Dublin City Centre is currently seeking a Level 3 Escalation Engineer for a permanent role.
This is your opportunity to join a multi-faceted team of IT Architects and Engineers providing leading edge technologies to a broad range of enterprise clients in both the public and private sector.
This is a rare chance to apply and develop your technology skills in a challenging environment that provides continuous learning and job satisfaction.

What will I be doing as a Level 3 Escalation Engineer?
• Advanced troubleshooting knowledge
• Take initiative with to learn better ways to assist our customer(s), and to share that knowledge in all directions
• Be fully accountable for the incidents in your assigned queue, ability to make decisions necessary to ensure incident are resolved in a timely manner in line with agreed service targets
• Responsible for problem management procedures within the service desk
• Be the ‘Go To Person’ within the 3rd Line Team
• Provide guidance, assistance, coordination and follow-up on client issues
• Ensure teams procedural documentation is kept up-to-date and reviewed periodically
• Be proactive in alerting management and team members of potential problems, before they happen
• Providing the technical lead to Enterprise Customers

Technical Skills Required
Professional Certificates in the following technologies are very advantageous:

• Microsoft Skills
• Excellent Active Directory skills
• Excellent Exchange Skills
• VMware Capacity Planning
• Veeam Storage
• Citrix

Personal Skills
• Strong Communicator
• Good team player
• Easy to get on with
• Enthusiasm for learning new technologies
• Can work on own initiative/Motivated to do an excellent job

Note
You must have an EU Passport or Stamp 4 visa to be eligible for this position.

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