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IT Desktop Support/ 2nd Line

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
South Dublin
€29,000 to €35,000 per annum
Lincoln Recruitment Specialists
Job Ref:

Job Title - IT Desktop Support - Pure 2nd line role

Location - Dublin 

Job Type - Fixed Term / Perm

Salary - 29-37.5k per year

Start Date - ASAP 

Are you a capable IT Desktop Support Analyst (2nd Line support) candidate looking for a 1 year fixed term or perm role. My client requires a strong IT Desktop Support Analyst to join a busy department to look after a specific piece of work. 

Please take note of the below requirements. 

A microsoft qualification is a must have for the job. Along with a solid 2 years in a similar DESKTOP role. The potential candidate will also have experience in CITRIX. 

The IT Desktop Support Analyst will have the following skills. 

• Microsoft certification – Microsoft Specialist (MS) or Microsoft Technology Associate (MTA) or Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) or higher

• A minimum of 2 years in a similar IT Desktop Support role

• A minimum of 1 year experience in supporting a Citrix (shared client) or VDI (dedicated client) environment

• Experience in using IT call logging/support software

• ITIL awareness

• Experience in application installation

• Experience in Shadowing tools (remote support)

• Microsoft Office

• Citrix Xenapp 6

• Wyse Wids

• Building and Supporting Laptops

• Device Encryption

• Video Conferencing set-ups

• Windows Operating Systems

The key responsibilities within this role are

• Update call records in multiple Service Desk systems (Support Works, Service Now, Remedy Force, HP SM7)

• Resolve issues with users accessing a range of systems across a Citrix and VDI estate

• Setup of webex, voice and video conferencing units

• Investigation and root cause analysis on recurring technical topics

• Adhere to defined Service Levels and desktop related performance KPI’s.

• Ad-hoc Project tasks (deployment support for example)

The ideal candidate will be someone with previous experience in a busy 2nd line environment. 

If this job sounds like it is for you get in touch ASAP for a confidential conversation. 

Contact Details:
Lincoln Recruitment Specialists
Tel: +353 1 661 0444
Contact: Stephen Wynne

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