Fantastic opportunity for French or German speaking Technical Support Engineers to join an expanding team in Galway - competitive salary and benefits!
Assisting customers, troubleshooting issues, and providing solutions for reported incidents.
Main responsibilities:
* Analyse incidents, research solutions and provide answers easily understood by customers
* Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels
* Document solutions to known issues and consulting questions
* Develop technical solutions to be posted to both internal and external knowledge base
* Document issues in a CRM system and defects in our engineering tracking tool
* Act as a liaison between our Product Management and Engineering teams
* Collaborate with other employees by providing important customer feedback, process improvement suggestions, new troubleshooting tips and other actions that involve improving our product
* Adhering to SLA's and providing high Customer Satisfaction
Education and Qualifications:
* Bachelor's Degree in Computer Science, Information Technology, Business Information Systems or a related field
* Fluency in English essential and 2nd European language - German or French
* Must have experience with SuccessFactors solutions - Business Execution (BizX) suite, Employee Central (EC), Learning Management System (LMS)
* Solid understanding of Internet technologies
Preferred (but not explicitly required):
* Knowledge of any one object oriented programming language (Java, C++, ABAP/4 etc).
* Strong team player and comfortable working on own initiative
* Excellent communication and presentation skills to effectively explain a solution to a customer's problems
Morgan McKinley is acting as an Employment Agency in relation to this vacancy.
Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.
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