Job Title: Java Developer
Type: Permanent full time
We are looking for a software developer to join our contact center development team. This role will involve working with Java, SQL server, C#, ASP.net covering a wide range of business applications.
• Application training and support.
• SLA Driven Support and troubleshooting.
• Test Case design and execution.
• System documentation (design, infrastructure, end user guides etc.)
• Develop and maintain contact center applications (IVR and Call Routing).
• Develop custom applications for use in contact center environments.
• Develop SQL queries, stored procedures, jobs and reports.
• Work within the team to create innovative solutions for our clients
Essential Skills & Qualifications
· Level 8 BSc or BA in computer science or related subject.
· Experience with IT support and software development.
· Experience with Java or another Object Oriented programming language.
· Experience with Microsoft SQL Server
· Experience writing SQL queries
· Experience or knowledge of building web services or APIs.
· Experience gathering requirements and producing solution design.
· A full drivers licence
· 2 years industry experience in a software development role
· Telephony, VoIP, PBX.
· Cisco networking and telephony.
· IT administration.