Enterprise People are currently seeking a Senior Service Desk Analyst for a leading financial services company based in Dublin City Centre. Reporting to the IT Manager, the Senior Service Desk Analyst will join the current IT Services team who are responsible for the support of a large London based user community.
The Senior Service Desk Analyst will be joining a fast-growing support team with excellent career opportunities available.
The Senior Service Desk Analyst will:
• Respond to inquiries concerning system software and applications
• Log all queries on the ticketing system
• Follow issues through to completion
• Provide technical expertise on both windows and internal applications
• Provide a mix of software and hardware support
• Work on multiple projects
QUALIFICATIONS & EXPERIENCE:
• An IT Qualification
• 4+ Years Technical Support experience experience in a windows environment
• Active Directory, Citrix and SCCM experience
• Excellent telephone manner
• Financial applications (Bloomberg, Reuters) would be an advantage
• MS Certification a plus
• Strong communication and interpersonal skills
Please call Patrick Docherty at Enterprise People for more information.
Not an exact match for this role….
We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available