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Senior Service Desk Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Unspecified
Salary Description:
€35-€45,000 Plus Bens
Posted:
29/01/2017
Recruiter:
Enterprise People
Job Ref:
EP5606

Enterprise People are currently seeking a Senior Service Desk Analyst for a leading financial services company based in Dublin City Centre. Reporting to the IT Manager, the Senior Service Desk Analyst will join the current IT Services team who are responsible for the support of a large London based user community.

The Senior Service Desk Analyst will be joining a fast-growing support team with excellent career opportunities available.

The Senior Service Desk Analyst will:

KEY RESPONSIBILITIES:

Respond to inquiries concerning system software and applications
Log all queries on the ticketing system
Follow issues through to completion
Provide technical expertise on both windows and internal applications
Provide a mix of software and hardware support
Work on multiple projects
 

QUALIFICATIONS & EXPERIENCE:

An IT Qualification
4+ Years Technical Support experience experience in a windows environment 
Active Directory, Citrix and SCCM experience
Excellent telephone manner
Financial applications (Bloomberg, Reuters) would be an advantage 
MS Certification a plus
Strong communication and interpersonal skills
  

Please call Patrick Docherty at Enterprise People for more information.


Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available

Contact Details:
Enterprise People
Tel: 01 628 7800
Contact: Patrick Docherty

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