Sorry, but this job has expired. Please try another search or browse our jobs.

Technical Support Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
West Dublin
Location:
Unspecified
Salary Description:
€Neg
Posted:
29/01/2017
Recruiter:
Enterprise People
Job Ref:
EP5605

Enterprise People are currently seeking a Technical Support Analyst for an 18 Month contract based in Dublin. Reporting to the IT Manager, the Technical Support Analyst will join the Helpdesk team who provide IT Support to a local user base and also support some remote offices via phone, web, email, chat and other support channels.

This is excellent opportunity to join a leader in their field where will you get the opportunity to provide deskside support including working with MS Servers and a range of other leading technologies.

The Technical Support Analyst will:

KEY RESPONSIBILITIES:

Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained

Resolve support requests prior to escalation

Support System Upgrades and modifications

Provide regular updates to users to ensure they kept fully informed of developments

Retain ownership of problems through to resolution to ensure a high level of user satisfaction

Provide desktop support duties

Work with Senior Systems Administrators when required


QUALIFICATIONS & EXPERIENCE:

An IT Qualification
1+ Years Technical Support experience
Good MS Office Support experience
MS Certification a plus
Strong communication and interpersonal skills


Please call Patrick Docherty at Enterprise People for more information.


Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

Contact Details:
Enterprise People
Tel: 01 628 7800
Contact: Patrick Docherty

You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings