Software Trainer - Business Applications.
This is a Perm role, based in Dublin City Centre.
There is some travel with this role to the UK
The Software Trainer is responsible for designing, developing and conducting training on the company’s core products inhouse and on client sites.
They will be responsible for managing training for both external clients and internal employees.
Duties:
• Update and enhance company training materials
• Ensure the quality and consistency of training materials are consistent across all courses
• Design course materials and other documents such as handouts, manuals and exercises
• Work with teams to ensure that course material reflects current product features
• Manage and maintain training facilities and equipment including virtual machines
• Plan and schedule training services
• Deliver on-site training for client groups
• Deliver on line training webinars for a wide variety of clients
• Provide train-the-trainer sessions for external clients
• Deliver training in person and remotely for internal employees
• Provide refresher training to clients
• Continuously enhance technical instructional delivery and presentation skills
• Conduct presentations and webinars
• Prepare and conduct orientation sessions with external clients on commencement of projects
• Keep product knowledge up to date
• Assist in developing and updating product documentation
• Develop and maintain instruction manuals, and other supporting documents to communicate complex and technical information
Skills/Qualifications:
• Previous experience delivering structured class training is essential, with experience in delivering online training a plus
• Able to demonstrate an understanding of technical information, with the ability to convey this information to both a technical and non-technical audience
• Strong knowledge of software services and solutions, knowledge od Business Aplications or CRM is a plus
• Ability to work independently
• Experience in the software sector with a focus on training of software solutions
• Previous experience working with Microsoft Partners is a plus
• Ability to build and maintain relationships with clients and team members
• Experience of technical writing
• Advanced organisational skills with the ability to handle multiple assignments
• Exceptional presentation and communication skills and exhibit a clear passion for training candidates from all levels
• Degree or higher in Business or IT related field
• Train the Trainer certification
If this role is of interest to you give Sandra Moran a call on 01 652 0 652 and forward your CV in the strictest of confidence sandra.moran@realtime.jobs
Should you know someone that this role will suit please pass on my contact details.
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