Lead Infrastructure Specialist

Specific responsibilities include:

• Oversee management of the technical projects, including planning, delivery and people management.
• Create schedule of continuous improvement projects and infrastructure improvements based on the needs of the client.
• Set out and QA the planned schedule of work for the team.
• Set out the required management reporting structure and process.
• Performance management / facilitate team members’ professional development.
• Maintain and enhance client relationships.
• Manage support activities for additional systems as requested by the client.
• Provide assistance for project teams as required.
• Provide detailed technical knowledge, particularly in relation to infrastructure and virtualisation technologies.
• Work with external vendors to finalise technical requirements, e.g. options for infrastructure expansion and refresh.
• Generate technical documentation, e.g. client-specific best practice guises.
• Manage the transition into relevant project team post project deployment.
• Manage the relationship with the various vendor account managers.

Experience/Qualifications required

• A degree level qualification, preferably in Computer Science, ICT, Business Management, Commerce or Telecommunications;
• Experience of implementation of large-scale infrastructure environments:
• At least 7 years’ experience with support, maintenance, and deployment of infrastructure systems.
• At least 4 years’ experience leading 3

  rd

   level support teams for the above systems.
• Deep understanding of designing, delivering, and maintaining scalable infrastructure solutions based on the objectives of the client.
• Experience troubleshooting and performing root cause analysis for issues from a live environment.
• Knowledge of virtualisation technologies, ideally holding VMware VCP6 certification.
• Knowledge in all Windows server and desktop operating systems.
• Strong UNIX capabilities (ability to navigate and administer UNIX systems).
• Strong knowledge of HP Storage (SAN) solutions – specifically 3Par, Lefthand, and P2000s.
• Strong knowledge of relevant scripting languages such as VBS and PowerShell.
• Deep knowledge of a range of infrastructure hardware types:
• HP c7000 Enclosures and Blade Servers
• HP Virtual Connect and Onboard Administrator
• HP ProLiant and Dell PowerEdge racked servers
• Experience in administration of SQL Server database instances.
• Proven ability to provide ownership of technical issues from assignment until resolution in accordance with Service Level Agreements (SLA).

In addition, candidates should:

• Be responsive to business needs, having an ability to react quickly and to deliver quality end products and services;
• Be able to analyse a problem and devise an effective solution;
• Have a strong ability to develop and manage people across many teams and disciplines;
• Possess the ability to understand technical concepts and explain them clearly to users unfamiliar with computer technology;
• Be self-motivated and direct, with the ability to effectively prioritise and execute tasks in a high-pressure environment;
• Be able to manage performance through effective monitoring, coaching, and feedback;
• Use sound judgement to deal with situations and in communication between teams;
• Be competent with Microsoft Office, including Word, Outlook, Excel, and PowerPoint;
• Have the ability to identify and evaluate resources and plan for the utilisation throughout the execution of comprehensive, long range plans;
• Have the ability to devise new approaches to make improvements or to solve problems;
• Have an ability and willingness to approach solutions in a hands-on manner when required.

Candidates must demonstrate that they meet the following skills/competencies:

• Consistency and Reliability
• Commitment to Quality Delivery
• Effective Decision Making and Solid Judgement
• Contextual Awareness and Technological Competency
• Excellent People Skills and Management Ability