Lead Infrastructure Analyst

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
€50,000 to €55,000 per annum
Lincoln Recruitment Specialists
Job Ref:

Lead Infrastructure Specialist


Specific responsibilities include:

  • Oversee management of the technical projects, including planning, delivery and people management.
  • Create schedule of continuous improvement projects and infrastructure improvements based on the needs of the client.
  • Set out and QA the planned schedule of work for the team.
  • Set out the required management reporting structure and process.
  • Performance management / facilitate team members’ professional development.
  • Maintain and enhance client relationships.
  • Manage support activities for additional systems as requested by the client.
  • Provide assistance for project teams as required.
  • Provide detailed technical knowledge, particularly in relation to infrastructure and virtualisation technologies.
  • Work with external vendors to finalise technical requirements, e.g. options for infrastructure expansion and refresh.
  • Generate technical documentation, e.g. client-specific best practice guises.
  • Manage the transition into relevant project team post project deployment.
  • Manage the relationship with the various vendor account managers.


Experience/Qualifications required

  • A degree level qualification, preferably in Computer Science, ICT, Business Management, Commerce or Telecommunications;
  • Experience of implementation of large-scale infrastructure environments:
    • At least 7 years’ experience with support, maintenance, and deployment of infrastructure systems.
    • At least 4 years’ experience leading 3


       level support teams for the above systems.
    • Deep understanding of designing, delivering, and maintaining scalable infrastructure solutions based on the objectives of the client.
    • Experience troubleshooting and performing root cause analysis for issues from a live environment.
  • Knowledge of virtualisation technologies, ideally holding VMware VCP6 certification.
  • Knowledge in all Windows server and desktop operating systems.
  • Strong UNIX capabilities (ability to navigate and administer UNIX systems).
  • Strong knowledge of HP Storage (SAN) solutions – specifically 3Par, Lefthand, and P2000s.
  • Strong knowledge of relevant scripting languages such as VBS and PowerShell.
  • Deep knowledge of a range of infrastructure hardware types:
    • HP c7000 Enclosures and Blade Servers
    • HP Virtual Connect and Onboard Administrator
    • HP ProLiant and Dell PowerEdge racked servers
  • Experience in administration of SQL Server database instances.
  • Proven ability to provide ownership of technical issues from assignment until resolution in accordance with Service Level Agreements (SLA).

In addition, candidates should:

  • Be responsive to business needs, having an ability to react quickly and to deliver quality end products and services;
  • Be able to analyse a problem and devise an effective solution;
  • Have a strong ability to develop and manage people across many teams and disciplines;
  • Possess the ability to understand technical concepts and explain them clearly to users unfamiliar with computer technology;
  • Be self-motivated and direct, with the ability to effectively prioritise and execute tasks in a high-pressure environment;
  • Be able to manage performance through effective monitoring, coaching, and feedback;
  • Use sound judgement to deal with situations and in communication between teams;
  • Be competent with Microsoft Office, including Word, Outlook, Excel, and PowerPoint;
  • Have the ability to identify and evaluate resources and plan for the utilisation throughout the execution of comprehensive, long range plans;
  • Have the ability to devise new approaches to make improvements or to solve problems;
  • Have an ability and willingness to approach solutions in a hands-on manner when required.

Candidates must demonstrate that they meet the following skills/competencies:

  • Consistency and Reliability
  • Commitment to Quality Delivery
  • Effective Decision Making and Solid Judgement
  • Contextual Awareness and Technological Competency
  • Excellent People Skills and Management Ability 


Contact Details:
Lincoln Recruitment Specialists
Tel: +353 1 661 0444
Contact: John Howe

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