Enterprise People are currently seeking a Technical Support Analyst for a leading Dublin City Centre based client. Our client, a global player in the financial services industry are expanding their Dublin IT Services team.  Reporting to the IT Applications Manager, the Technical Support Analyst will join our client’s service desk who are responsible for providing a first-class level of technical support to all internal users. 

This is an excellent opportunity for the right person to join a growing team with a global player that offers a structured career path with unlimited opportunities.

The Technical Support Analyst will:

KEY RESPONSIBILITIES:

• Respond to inquiries concerning system software and application issues

• Follow issues through to completion to ensure resolution

• Provide technical expertise on all Windows systems

• Provide technical expertise on all internal applications (full training provided)

• Provide a mix of software and hardware support

• Work on multiple projects

 

QUALIFICATIONS & EXPERIENCE:

• A 3rd Level or IT Qualification

• 5+ Years Technical Support experience experience in a Windows environment 

• Active Directory and Exchange experience

• Strong Software / Hardware Installation experience

• MS Certification a plus

• Excellent telephone manner with a positive attitude

• Keen interest in learning new technologies

• Strong communication and interpersonal skills

  

Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.