Desktop Support Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Unspecified
Salary Description:
€Neg
Posted:
01/12/2016
Recruiter:
Enterprise People
Job Ref:
EP5585

Desktop Support Analyst required for Dublin City based Contract.

Enterprise People are currently seeking a Desktop Support Analyst for a 1 Year Contract based in Dublin City Centre. The Desktop Support Analyst will be responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery requirements. 

The Desktop Support Analyst work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service.

The Desktop Support Analyst will:

KEY RESPONSIBILITIES:

Diagnose and resolve software and hardware incidents across a range of Applications and Systems
Take ownership of issues by carrying out problem analysis to implement fixes
Accurately record, update and document requests using the IT service desk system
Install and configure new IT equipment
Resolve incidents and upgrade different types of software and hardware)

QUALIFICATIONS & EXPERIENCE:

An IT Qualification
3+ Years Desktop Support experience
Strong MS Office experience
Good Hardware Support experience
Microsoft Certification a plus
Strong interpersonal and communication skills


Please call Patrick Docherty at Enterprise People for more information.


Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

Contact Details:
Enterprise People
Tel: 01 628 7800
Contact: Patrick Docherty

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