L2 Deskside Support Engineer

Job Category:
Technical Support - L 1, 2,3, Other - IT Trainer, Tech Writer, etc
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Dublin City Centre
Salary:
€28,000 per annum
Posted:
22/11/2016
Recruiter:
Allen Recruitment
Job Ref:
BBBH10090

Deskside Support Engineer
Excellent permanent opportunity available for a Deskside Support Engineer. The Successful Deskside Support Engineer will work for a high profile client in Dublin City Centre. This would be an initial 2 month contract starting Immeditely. 

Why would I be interested in this Job?

  • Work for one of Irelands largest managed services provider.
  • Excellent daily rates
  • High profile client
  • Immedite Start

What will I do as a Desktop Support Engineer?

  • Provide 2nd line remote and desk side support services to end users.
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Build, configuring and troubleshoot PC and laptop applications and hardware components.
  • Facilitate a warranty repair with the relevant hardware vendor.
  • Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
  • Perform coordination of workstation asset recovery.
  • Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
  • Complete incidents and requests within SLA in pressurised environment.
  • Ensure tickets are updated on a daily basis.
  • Support meeting room environment and video conferencing, as needed.
  • End-User Data back-up and restoration, as needed

What do I need to become a Desktop Support Engineer?

  • 2+ years hand on commercial desktop support experience in a busy IT environment
  • Commercial experience in remote PC fault diagnosis/troubleshooting
  • Strong troubleshooting skills with PC hardware
  • Strong Windows OS and Microsoft Office suite experience
  • Experience with MAC an advantage
  • Excellent communication skills
Contact Details:
Allen Recruitment
Tel: 01-6694049
Contact: Cian Dillon

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