Production Support Lead

Job Category:
Software Developer/Engineer, Analyst (Business/Systems)
Job Type:
Permanent
Level of IT Experience:
0-1 Year
Area:
Central Dublin
Location:
Dublin City Centre
Salary Description:
Negotiable
Posted:
18/11/2016
Recruiter:
realTime Recruitment Ltd.
Job Ref:
RT-IT-SNRAPPSUPP-PMC


The Role
My client, a leading International Fund Services company are currently seeking a Production Support Lead.

What does the company do?
My client specialises in investment management, servicing and administration; research and trading; and financial data analytics for institutional investors.

Why should I be interested in this Production Support Lead role?
Central Location within Dublin City

Company Benefits
� Competitive Salary
� Health care
� Pension
� 25 days annual leave



What do I need to get this job?
� Experience with UAT and Production releases a must
� Application Support experience


Experience working with the following technologies:
� SQL (Sybase preferred)
� MSSQL
� Oracle
� Unix
� Windows
� XML
� SVN
� Citrix
� .Net



What will I be doing as a Production Support Lead in this Company?
� Assist in all production support issue that arises from the user community.
� Learn production support responsibility and application required to support it.
� Monitor call/request volume and levels of user satisfaction.
� Ensure that IT Audit controls for area of responsibility are strictly followed.
� Midlevel technical expert on complex problems/issues.
� Responsible for production job monitoring and recovery.
� Responsible for testing change control process in UAT and Production.
� Address tickets opened by business community and communicate effectively to the user community about impending production issues.
� Supervise team responsible for all application support issues.



Note
Applicanbts must hold a Stamp 4 Visa or EU Passport

Contact Details:
realTime Recruitment Ltd.
Tel: 01 6520652
Contact: Pauric McCallig

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