My client, a leading International Fund Services company are currently seeking a Production Support Lead.
What does the company do?
My client specialises in investment management, servicing and administration; research and trading; and financial data analytics for institutional investors.
Why should I be interested in this Production Support Lead role?
Central Location within Dublin City
� Competitive Salary
� Health care
� 25 days annual leave
What do I need to get this job?
� Experience with UAT and Production releases a must
� Application Support experience
Experience working with the following technologies:
� SQL (Sybase preferred)
What will I be doing as a Production Support Lead in this Company?
� Assist in all production support issue that arises from the user community.
� Learn production support responsibility and application required to support it.
� Monitor call/request volume and levels of user satisfaction.
� Ensure that IT Audit controls for area of responsibility are strictly followed.
� Midlevel technical expert on complex problems/issues.
� Responsible for production job monitoring and recovery.
� Responsible for testing change control process in UAT and Production.
� Address tickets opened by business community and communicate effectively to the user community about impending production issues.
� Supervise team responsible for all application support issues.
Applicanbts must hold a Stamp 4 Visa or EU Passport