Job Title - IT Desktop Support - 1 year fixed term Contract

Location - Dublin 

Job Type - Contract - 4 Weeks

Salary - 25-35k per year

Start Date - December 1st 

Are you a capable IT Desktop Support Analyst (2nd Line support) candidate looking for a 1 year fixed term role likely leading to a perm position. My client requires a strong IT Desktop Support Analyst to join a busy department to look after a specific piece of work over the next 12 months

The IT Desktop Support Analyst will have the following skills. 

• Microsoft certification – Microsoft Specialist (MS) or Microsoft Technology Associate (MTA) or Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) or higher

• A minimum of 2 years in a similar IT Desktop Support role

• A minimum of 1 year experience in supporting a Citrix (shared client) or VDI (dedicated client) environment

• Experience in using IT call logging/support software

• ITIL awareness

• Experience in application installation

• Experience in Shadowing tools (remote support)

• Microsoft Office

• Citrix Xenapp 6

• Wyse Wids

• Building and Supporting Laptops

• Device Encryption

• Video Conferencing set-ups

• Windows Operating Systems

The key responsibilities within this role are

• Update call records in multiple Service Desk systems (Support Works, Service Now, Remedy Force, HP SM7)

• Resolve issues with users accessing a range of systems across a Citrix and VDI estate

• Setup of webex, voice and video conferencing units

• Investigation and root cause analysis on recurring technical topics

• Adhere to defined Service Levels and desktop related performance KPI’s.

• Ad-hoc Project tasks (deployment support for example)

The ideal candidate will be someone with previous experience in a busy 2nd line environment. 

If this job sounds like it is for you get in touch ASAP for a confidential conversation.