Technical Operations Analyst

Description

PURPOSE:

The TechOps Analyst role implements, supports and administers security technologies globally as implemented by the Security Engineering team

KEY ACCOUNTABILITIES

• Responsible for operating, administering, and serving as a subject matter expert on security tools including but not limited to:
• Host based IDS and IPS tools
• Endpoint encryption tools
• Privileged access management tools
• Network security tools
• Data Leakage Prevention tools
• Application Security tools
• Defines, monitors, and automates operational tasks
• Works with matrixed security engineer to review significant changes
• Reviewing configuration changes with regards to security toolsets, testing those changes against customer requirements, and implementing them into production environments
• Escalation point for change requests for key IT security operational areas, acts as level 2 engineering support
• Supporting break/fix activities regarding operational stability of security technologies

Scope of role

• Global responsibility of supported security tools

Management Responsibility

• Individual contributor
• Manage workstreams of Service Providers and Suppliers, Vendors, and Contractors

Travel

• Role may require international travel typically not exceeding 2 weeks per year. Local travel to other Ireland sites, typically not exceeding 1 day per month 

KEY PERFORMANCE INDICATORS

• Working to agreed SLA’s
• Maturing existing services
• Business impacting incidents

RELATIONSHIPS:

Internal

• GIS Cyber team
• GIS EATS Engineering leads
• GIS CISO team

External

• Service Providers and Suppliers 
• Group IT Infrastructure
• Vendors

DECISION MAKING

• Has significant decision making ability on implementation of product configurations within a defined area
• Has moderate decision making ability on definition of operational procedures

QUALIFICATIONS/EXPERIENCE

• Intermediate information technology knowledge
• Intermediate security technology administration experience
• Experience with working across business unit and  global geographical boundaries to engage team members as required
• Experience and interest in technology within areas of responsibility
• Relevant security certifications are preferred but not required

KNOWLEDGE:

• Strong communication skills
• Strong integrity and highly ethical
• Execution – the ability to consistently deliver, time and again
• Technical competency and acumen
• Security technology administration knowledge and experience
• Ability to repeatedly,  consistently, and reliably perform security administration tasks

SKILLS AND COMPETENCIES

• Intermediate understanding of security technologies
• Basic understanding of audit processes
• Intermediate network security skills
• Written and oral English language proficiency
• Other language skills are valued

OUR BEHAVIOURS

Actively living and demonstrating the group’s core values and basic principles:

• Value and trust
• What’s required and right
• Drive and fairness
• Respect
• Responsibility and accountability
• Wise and prompt decisions
• Social contribution
• Teamplay