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Technical Operations Analyst

Job Category:
Analyst (Business/Systems)
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Unspecified
Salary:
€55,000 to €65,000 per annum
Posted:
05/03/2018
Recruiter:
Lincoln Recruitment Specialists
Job Ref:

Technical Operations Analyst

 

Description

 

PURPOSE:

The TechOps Analyst role implements, supports and administers security technologies globally as implemented by the Security Engineering team

KEY ACCOUNTABILITIES

  • Responsible for operating, administering, and serving as a subject matter expert on security tools including but not limited to:
  • Host based IDS and IPS tools
  • Endpoint encryption tools
  • Privileged access management tools
  • Network security tools
  • Data Leakage Prevention tools
  • Application Security tools
  • Defines, monitors, and automates operational tasks
  • Works with matrixed security engineer to review significant changes
  • Reviewing configuration changes with regards to security toolsets, testing those changes against customer requirements, and implementing them into production environments
  • Escalation point for change requests for key IT security operational areas, acts as level 2 engineering support
  • Supporting break/fix activities regarding operational stability of security technologies

 

Scope of role

  • Global responsibility of supported security tools

Management Responsibility

  • Individual contributor
  • Manage workstreams of Service Providers and Suppliers, Vendors, and Contractors

Travel

  • Role may require international travel typically not exceeding 2 weeks per year. Local travel to other Ireland sites, typically not exceeding 1 day per month 

KEY PERFORMANCE INDICATORS

  • Working to agreed SLA’s
  • Maturing existing services
  • Business impacting incidents

RELATIONSHIPS:

Internal

  • GIS Cyber team
  • GIS EATS Engineering leads
  • GIS CISO team

External

  • Service Providers and Suppliers 
  • Group IT Infrastructure
  • Vendors

DECISION MAKING

  • Has significant decision making ability on implementation of product configurations within a defined area
  • Has moderate decision making ability on definition of operational procedures

QUALIFICATIONS/EXPERIENCE

  • Intermediate information technology knowledge
  • Intermediate security technology administration experience
  • Experience with working across business unit and  global geographical boundaries to engage team members as required
  • Experience and interest in technology within areas of responsibility
  • Relevant security certifications are preferred but not required

KNOWLEDGE:

  • Strong communication skills
  • Strong integrity and highly ethical
  • Execution – the ability to consistently deliver, time and again
  • Technical competency and acumen
  • Security technology administration knowledge and experience
  • Ability to repeatedly,  consistently, and reliably perform security administration tasks

SKILLS AND COMPETENCIES

  • Intermediate understanding of security technologies
  • Basic understanding of audit processes
  • Intermediate network security skills
  • Written and oral English language proficiency
  • Other language skills are valued

OUR BEHAVIOURS

Actively living and demonstrating the group’s core values and basic principles:

  • Value and trust
  • What’s required and right
  • Drive and fairness
  • Respect
  • Responsibility and accountability
  • Wise and prompt decisions
  • Social contribution
  • Teamplay

 

Contact Details:
Lincoln Recruitment Specialists
Tel: +353 1 661 0444
Contact: John Howe

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