Main responsibility of the IT Support Specialist will be to provide Level 1 support to Cork users and Level 2 support to IT team and ensure the user’s requests are dealt with in a timely manner

DUTIES AND RESPONSIBILITIES

- Respond to user requests logged via the helpdesk ticketing system or over the phone in a timely fashion and be capable of prioritizing requests correctly.

- Management and maintenance of Windows Server 2008/2012R2 environment including Virtualization, Active Directory, Exchange, WSUS, DFS operations.

- Remote administration of Backups, WU, Security, etc. for Kentech international offices.

- Work on a range of issues including but not limited to network connectivity, peripheral connectivity, back-up, backup tapes, recovery, disk space, firewalls, anti-virus, applications, printers, desk phones and file permissions.

- Installation & troubleshooting of hardware, LAN and Windows environment for Kentech Group site/branch offices.

- Troubleshooting of basic telephony issues for Cisco phones and provide assistance, where required, in reaching out the required support

- Provide daily support to end users on hardware including applications and OS for all installed IT systems.

- Order and stock office supplies when necessary and look after IT inventory.

- Maintain accurate and complete documentations for IT policies and procedures.

- Provide necessary assistance/support to seniors and IT management as additional activities need to be performed against services running on servers.

PERSON SPECIFICATION

Skills Requirement:

- Full driving licence

- Speak English natively

- Degree

- 3+ yrs. experience in an Information Technology environment specializing in service and technical support

- Working knowledge of Active Directory, Exchange 2010, Windows 7, Office 2010

Experience:

Number of years post qualification experience: N/A

Number of years relevant industry experience: 5+

Number of years relevant experience in the role: 3+

Number of years overseas experience: N/A