Technical Support Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Unspecified
Salary Description:
€30-€35,000 Plus Bens
Posted:
27/11/2016
Recruiter:
Enterprise People
Job Ref:
EP5574

Technical Support Analyst required for South Dublin based client.

Enterprise People are currently seeking a Technical Support Analyst for a leading South Dublin based client. Reporting to the IT Manager, the Technical Support Analyst will join our client’s IT Support team provide support to employees for all IT-related concerns, which includes supporting and troubleshooting across a number of site locations. 

The Technical Support Analyst will track and update systems issues and work closely with the IT team and vendors/partners to resolve complex IT issues.

This is a hands-on technical role where you will have broad exposure to multiple technologies.


The Technical Support Analyst will:

KEY RESPONSIBILITIES:

Respond to IT inquiries concerning system software and applications support
Handle multiple tasks concurrently and prioritize appropriately
Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded
Provide technical expertise on all Windows based systems
Work closely with other team members on planned upgrades and implementations


QUALIFICATIONS & EXPERIENCE:

An IT Qualification
2+ Years Technical Support experience
Active Directory and Exchange experience
Good Windows 7 experience
Networking experience a plus
Microsoft Certification a plus
Strong interpersonal and communication skills


Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

Contact Details:
Enterprise People
Tel: 01 628 7800
Contact: Patrick Docherty

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