IT Support Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Dublin South
Salary Description:
Negotiable
Posted:
10/11/2016
Recruiter:
realTime Recruitment Ltd.
Job Ref:
RT-IT-SUPP-PMC


The Role
My client a leading estate agent throughout Ireland, is current seeking an IT Support Analyst for a permanent role based in South Dublin

What does the company do?
Founded in the 80’s, my client has grown to become Ireland's largest property advisory firms with over 100 branches throughout Ireland and over 20 based in Dublin City. The Group's services include Residential and Commercial sales, Mortgages, Lettings and Investments. This is an excellent opportunity to join a well-established Irish company with a team of IT Support professionals

Why should I be interested in this IT Support Analyst role?
� Excellent opportunity to join a well-established and growing company
� Based in a gentrified area just south of Dublin City Centre
� Easily accessible by public transport



Company Benefits
� Excellent salary on offer



What do I need to get this job?
Experience working with the following technologies:
� VMWare vSphere, Virtual Centre, Windows Server 2008/2012 R2, Windows Server 2003
� Active Directory, Group Policy
� DNS, DHCP, TCP/IP
� Microsoft Exchange 2010/2013 account management
� Windows 7/8/8.1 Enterprise edition
� Microsoft Office 2010/2013
� Microsoft Lync 2010/2013
� Desktop Hardware config and maintenance (predominantly Dell)
� Thin client technologies including Microsoft Remote Desktop Services
� Smart Phones
� Tablets
� Print
� Telephony experience



What will I be doing as an IT Support Analyst in this Company?
� Logging customer calls.
� Analyse incoming requests and determine appropriate solutions.
� Managing, documenting and updating of work instructions and customer calls.
� Provide remote support to diagnose a HW/SW problem on an End User workstation or peripheral device. Perform remote Break/Fix activities.
� Liaise with the IT Team and / or 3rd party suppliers to resolve problems where appropriate.
� Build desktop from base level install (hard drives, Ram, NICs, motherboard).
� Install Microsoft OS, Office and key utility software (anti-virus, remote control, Remote Desktop Services etc.) and connect to an Active Directory domain
� Support and troubleshoot peripherals (printers, IP phones, patching, etc.)
� Configure, support and troubleshoot Smart Phones & Tablet fleet
� Troubleshoot hardware, software and network problems – determine location of problems and resolve all local hardware and network issues.
� Escalate issues related to software errors and network problems.
� Support users to an advanced level including instruction on moving files, email management, image manipulation and general support on Office and general packaged applications.



Note
You must have an EU Passport or Stamp 4 visa to be eligible for this position.

Contact Details:
realTime Recruitment Ltd.
Tel: 01 6520652
Contact: Pauric McCallig

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