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Technical Support Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Salary Description:
Enterprise People
Job Ref:

Experienced Technical Support Analyst required for Dublin Contract.

Enterprise People are currently seeking a Technical Support Analyst for a 3 Month Contract based in Dublin City Centre. Reporting to the IT Manager, the Technical Support Analyst will join our client’s busy Helpdesk team who are responsible for all IT Support activities for a large local user base and some remote users.

This is an excellent opportunity to join a leader in their field where you will gain hands-on experience with market leading technology.

The Technical Support Analyst will:


Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained

Troubleshoot Hardware and Software issues

Resolve support requests prior to escalation

Ensure support requests are resolved within the agreed service level agreement (SLA)

Provide regular updates to users to ensure they kept fully informed of developments

Retain ownership of problems through to resolution to ensure a high level of user satisfaction


An IT Qualification
1-2 Years Technical Support experience
Previous experience supporting Windows 7
MS Office Support experience
Good Problem Solving skills
Strong communication and interpersonal skills

Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

Contact Details:
Enterprise People
Tel: 01 628 7800
Contact: Patrick Docherty

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