* Resolves support tickets and issues.
* Communicates recurring support issues to management.
* Communicates with customers on efforts and resolutions to tickets and issues.
* Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions.
* Manages daily work schedule efficiently.
Role Requirements & Competencies
* Experience in application support and troubleshooting with a strong desire to learn and problem solve
* Experience in e-Commerce and web environments
* Experience with SQL, mostly SELECT statements for data verification
* Fluency in French -desirable
* Familiarity with Support Ticketing Systems.
Morgan McKinley is acting as an Employment Agency in relation to this vacancy.
Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.