Have you gained experience within an IT Technician role/ IT Engineer role?
Are you now looking for your next challenge?
If so the role this Field Based IT Support role at ESP Global Services based predominantly at Dublin Airport could be the next role for you.
What does the role involve?
You will work as part of the ESP Global Services team to provide on-site support for all components of the Airport passenger processing system within agreed contractual service level agreements, supporting predominantly Dublin Airport.
The role shall also involve supporting customers in the field, providing and maintaining continuity of service for all IT Components supported by ESP within SLA. We pride ourselves on our customer service, you will ensure a consistent and high level of customer service is provided to the customer first time every time whilst continuing to build relationships with all key stakeholders and departmental areas.
* Carry out regular routine and preventative maintenance as well as "floor-walking" on the range of passenger processing equipment within the airport.
* Respond to all customer incidents and service requests passed across by the Global Service Desk and work to agreed SLAs
* Maintain a high level of communication at all time with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.
* Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly.
* Resolve any issues escalated by the Airport Technicians in a timely manner so that the SLA can still be met
Working hours:
The suitable candidate for this IT Engineer role is required to work shifts. Please see below:
* Shifts run Monday - Sunday – 09:00- 17:30
* You will be on call one week in three- you shall be paid €18.00 for each 6 days you are on call and €30.00 for Sundays- if you are required to attend site you shall be overtime remunerated in addition at 1.25%
Essential Skills & Experience:
*Good Knowledge and experience in Microsoft Desktop Software (Windows 98/ 2000/ XP, Office 97/2000/XP)
* An understanding of network protocols, server hardware and configurations or other IT qualifications
* Previous IT Support experience
* CompTia A+/ N+
* Full Driving Licence
Benefits:
* Free onsite parking
* We offer a free Learning and Development portal that boasts thousands of courses
About ESP
ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 20 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be. We are head-quartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs in Hong Kong, Trinidad and Mexico. Our customers include many household brand names such as easyJet, United Airlines and Virgin Atlantic. We are looking for vibrant, enthusiastic individuals with a can do attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.
Interested? Please apply today for a quick response.
