Helpdesk Agent - Danish/ Dutch

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
0-1 Year
West Dublin
€20,500 per annum
Reed Global
Job Ref:

Danish and Dutch speaking helpdesk positions for a Kildare location with a market leading organisation. This role will allow the successful candidate to enter a company with fantastic benefits and career progression potential.



· Answer contacts promptly and professionally
· Log/Validate all contacts Call Handling Database
· Resolve customer problems using the relevant tools and systems
· Manage end to end all calls logged, providing regular updates to customers on call status
· Invoke Escalation Procedures within defined time frames
· Work to achieve individual and team goals
· To comply/complete desk specific or adhoc request/tasks
· Mentor new hires.
· Ensure Quality standards are adhered to in regards to both Cases & Calls.
· Live documentation validation
· Protect confidential and sensitive information and materials
· Observe strict compliance to licensing, copyright and trademark legislation
· Accomplish other duties as required
· Pro-actively seeks support from escalation teams.
· Escalate tickets to escalation team for validation and further escalation.
· Monitor ticket queues and handle tickets appropriately
· Provide support to multiple desks



A technical mind set
A strong (preferably native) conversational and written ability in Danish, or Dutch 
Past experience in a fast paced role would be preferable,
Customer service experience with a consultative and amicable approach
A Team player with and ability to diverse across a range of personalities
Good trouble shooting skills with a flexibility and willingness to work variable shift patterns.


· On call allowance 
· Shifts allowance 
· Performance Allowance 
· On-site gym
· Free on-site car park
· Free Shuttle bus service 
· Staff restaurant
· Healthcare 
· Life insurance
· Employee events
· Quarterly bonus
· Fun environment
· Career path ladder
· Relocation package: Total relocation package up to €500 (flights + accommodation)

Contact Details:
Reed Global
Tel: 01 6704466
Contact: Daniel Graham

You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings