Technical Support Analyst with German

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Salary Description:
Collins McNicholas Recruitment & HR Services
Job Ref:

� Log, capture, and troubleshoot customer incidents and provide resolution within defined SLA’s
� Manage multiple customers and incidents on a varying level of priority
� Provide excellent technical and customer service; strong communication skills a must
� Product testing and the ability to test and document issues found in product releases
� Ability to recognize when to escalate incidents on behalf of the customer in order to meet commitments

� BA/BS in Computer Science, Information Technology, Engineering or other related degree, or equivalent relevant experience with 2+ Years in the I.T. industry.
� Excellent written and verbal communication skills in English and German
� Flexible schedule and ability to work additional hours when necessary to meet both customer and business needs.
� Possible additional compensation for weekend on call roster duty, as well as during post-release periods.
� Use of IT Service desk tools
� ITIL fundamental certified and/or IT Operations experience
� Knowledge of
� Windows Operating Systems
� Internet Information Services – IIS
� Networking
� Technical writing skills; ability to write knowledge base articles, news group content and product materials for internal and external use.

For more information about this role please contact Gillian Nicholson at or call Gillian at 091706706

Contact Details:
Collins McNicholas Recruitment & HR Services
Tel: (071) 9142411/914246
Contact: Gillian Nicholson

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