We have just partnered with a unique multi-national premium technical support company who are opening a new EMEA support centre in Limerick. The company are looking for people who are true techies at heart with a strong interest in the area of IOT (Internet of Things) / connected living to provide support to product support for one of their largest Clients.

If you are looking for a position that can offer you real career progression within a people focused work environment then you should not let this position pass you by.

Responsibilities of the Customer Experience Advocate Fluent French:

• This position will be part of a team specifically responsible for supporting French and English speaking users by helping them to resolve customer issues through direct communication by phone, email, chat and social channels.
• Perform basic to complex troubleshooting of Clients products: Hardware, software, home networks, and cloud processing.
• Escalate advanced issues through the necessary channels
• Resolve customer issues regarding order status and warranty replacements.
• Promote and inform customers about our online self-help materials.
• Communicate urgent customer issues to engineering and Product teams.
• Demonstrating a passion for delivering outstanding customer support, and understanding the value of creating meaningful relationships.

Experience required for this position:

• 2+ years’ experience solving problems in a customer-facing environment. Hardware and software troubleshooting is a plus.
• Excellent written and verbal communication skills in French and English. An additional language European e.g. German, Spanish, Dutch or Italian fluency is a plus.
• A process driven mind-set; you can identify issues of all kinds and offer solid solutions.
• Familiarity with both Android and iOS environments.
• A flexible schedule; weekend and holiday work is required
• Demonstrated experience using and troubleshooting Internet of Things devices is an advantage

Contact

To apply for this position or to discuss it in confidence please contact Matthew Duane Rice  jobs@surecandidate.ie