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Service Desk Support L3 - Windows

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
East Ireland
Location:
Kildare
Salary Description:
Negotiable
Posted:
22/09/2016
Recruiter:
FRS Recruitment
Job Ref:
FRS21309

Service Desk Support Engineer

The duties of the role will include;

* A combination of in-house support, onsite preventative maintenance days, customer installations/upgrades, onsite remote support
* Provide a point of contact for customers who need to log support incidents via phone or email
* Logging of all incidents accurately, ensuring all relevant information is obtained and recorded on incident logging software
* Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
* Escalate more complex or critical issues to appropriate senior staff
* Ensuring that all cases owned by the Service Desk are resolved in accordance with the agreed Service Level Agreement (SLA)
* Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times
* Ensure processes, procedures and resolutions are documented and updated regularly on the Service Desk knowledge base
* Develop and maintain a complete understanding of the clients products and on-going releases

Requirements :

* Minimum 2-5 years experience of working in a Service Desk or busy support environment
* Third Level qualification in field of IT
* Ideally MCSA / MCSE / Comptia N+ / Comptia Server+ certified
* Experience supporting a user group of 50-100 clients.
* Excellent Desktop, laptop and other user device support and troubleshooting
* Administrative Knowledge of Windows Server Support - 2003, 2008 and 2012
* Microsoft Active Directory administration skills
* Microsoft Exchange knowledge and Office 365 an advantage
* Kbnolwedge of SQL
* Basic understanding of windows networking (IP, DHCP, DNS etc.)
* Firewall, routing and switching experience an advantage
* Good backup Software Support knowledge
* Strong Interpersonal skills with ability to support and communicate with users on all levels
* Good troubleshooting and analytical skills
* Self starter who uses own initiative
* A strong desire and ability to learn new technologies quickly

Apply today!

Are you an experienced Helpdeak Support professional that is looking for a change in your career? If so please send an updated cv in strict confidence for this Service Deak Support role to Carl Casey, IT Recruitment Consultant, FRS Recruitment (086-7838584) via the apply link or share with friends/colleagues.

FRS Recruitment is committed to promoting diversity and disability in the work place and is a KANCHI 100 company.

Contact Details:
FRS Recruitment
Tel: 00353 867838584
Contact: Carl Casey

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