To diagnose and resolve software and hardware incidents, including operating systems (Windows, Android, iOS) and across a diverse range of software applications.
To assist all our users with any logged IT related incident when called upon.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
To research, implement, accurately record, update and document requests using a best in class IT service desk system.
To install and configure new IT equipment.
To audit and document existing company equipment.
To resolve incidents and upgrade different types of software and hardware.
To resolve incidents with printers, copiers and scanners.
To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner, with a goal of achieving 9/10 in customer satisfaction.
Possess excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
2/3 years’ experience in this area
The right candidate will be joining a small team (2 including you!), reporting to the IT Director, and will, in essence, be responsible for maintaining the company's IT systems and (internal) customer service levels. Staycity is undergoing major expansion, with approximately 50% year-on-year growth expected for the next 5 years. The IT support team will grow during that time, so there is excellent opportunity for promotion, as the team is currently so small. Get in now ahead of the crowd!
We are looking for someone passionate at helping people with their problems, someone who knows that nothing’s impossible, someone who takes pride in the work they do, and someone who will work hard (and be rewarded for it), and who wants to grow in their role. Is that you?
Qualifications: Third-level computing degree or diploma
