Level 1 Technical Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Dublin City Centre
Salary Description:
Competitive salary
Posted:
03/05/2017
Recruiter:
Datapac
Job Ref:

Job Description – Level 1 Technical Support Engineer This role is based on a client site in Dublin City Centre and initially is for a fixed period of up to 12 months. Responsibilities include: Service Desk Related • Monitor Service Desk and tickets as they come in from Customers (by service desk, by phone, by email, from monitoring station) • Diagnosis and resolution of customer issues where possible • Escalation paths in place to Level 2 resources where required • Assign tickets to desk-side staff • Monitor NOC Dashboard • Respond to alerts • Create and technical documentation Other • Patching of windows servers and products • Racking and building servers to client requirements including cabling etc • Work with VMware on creating and managing servers • Monitoring of VMware – VCS/Database/Backups • Setting up backups on servers • Daily review of backups including the changing of tapes • Highlight backup issues and re-run when required. • Support of client Hosting and Shared Services • Active Directory Management • Create/modify and manage access control for active directory users • Support Group policy • Creating, modifying and testing PowerShell scripts Qualifications / Experience • MCP Windows 2008 R2 / Windows 2012 desirable • Knowledge of supporting RDS servers • Knowledge of Windows File servers • Knowledge of Active directory user management • Performing backups to tape • Knowledge of VMware • Knowledge of PowerShell – Creation of PowerShell scripts If you would like to be considered for this role, please submit your CV with cover note.

Please note: Suitable candidates will be invited to complete a short automated video interview which is the initial stage of the Datapac selection process, prior to being short-listed for a face to face interview.

Contact Details:
Datapac
Tel: +353 1 4263500
Contact: HR Manager

You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings