Job Description – Level 1 Technical Support Engineer This role is based on a client site in Dublin City Centre and initially is for a fixed period of up to 12 months. Responsibilities include: Service Desk Related • Monitor Service Desk and tickets as they come in from Customers (by service desk, by phone, by email, from monitoring station) • Diagnosis and resolution of customer issues where possible • Escalation paths in place to Level 2 resources where required • Assign tickets to desk-side staff • Monitor NOC Dashboard • Respond to alerts • Create and technical documentation Other • Patching of windows servers and products • Racking and building servers to client requirements including cabling etc • Work with VMware on creating and managing servers • Monitoring of VMware – VCS/Database/Backups • Setting up backups on servers • Daily review of backups including the changing of tapes • Highlight backup issues and re-run when required. • Support of client Hosting and Shared Services • Active Directory Management • Create/modify and manage access control for active directory users • Support Group policy • Creating, modifying and testing PowerShell scripts Qualifications / Experience • MCP Windows 2008 R2 / Windows 2012 desirable • Knowledge of supporting RDS servers • Knowledge of Windows File servers • Knowledge of Active directory user management • Performing backups to tape • Knowledge of VMware • Knowledge of PowerShell – Creation of PowerShell scripts If you would like to be considered for this role, please submit your CV with cover note.

Please note: Suitable candidates will be invited to complete a short automated video interview which is the initial stage of the Datapac selection process, prior to being short-listed for a face to face interview.