Background / Purpose of Role:
Infrastructure Operations, part of Technology Services, has overarching responsibility for the IT Infrastructure that supports all aspects of the Group`s business, including Voice Services, Networking, Data Centre Services and End-User Experience. A position has arisen for a Network Operations Firewall Engineer to work with the team in architecting, managing and operation of the network services.
The successful candidate will work in a dynamic environment and have responsibility for all aspects of Network Operations within the network tower with experience in Firewalls technology.
Key responsibilities:
* Responsible for analysing and documenting the current firewall estate, including keeping the documentation current as the estate changes
* Development and monitoring of daily operations metrics
* Work effectively with vendors to resolve issues, escalating issues with the vendor as needed
* Taking ownership of improvements in both technology and processes
* Monitoring the estate for issues or anomalies and investigating these to resolution
* Liaising with the business to understand the future direction and to communicate these requirements with the infrastructure architecture team
* Review the details of services in transition to production and ensure appropriate support is in place
* Serve as a liaison between other technical staff, management, users and vendors regarding service requests, change management and other technical matters (including incident management)
* Manage the delivery of changes to the production environment including firewall requests
Management Tasks:
* Strong Management of technical relationship with vendor teams supporting live operations delivery
* Support model design and implementation
* Overall process definition and improvement in conjunction with Service Transition and Introduction functions
* Liaising with stakeholders throughout the GTaC organisation
* Ensure that all critical tasks are adequately documented and knowledge effectively shared within Technology Services Infrastructure Operations
* Positive and proactive participation within the team and active collaboration with colleagues across GTaC as appropriate
Risk & Compliance:
* Maintain & monitor standards, controls, processes and solutions, to minimise business and IT risk
* Drive through identified Risks to closure including reporting of progress against each Risk assigned within your area of responsibility
* Ensure full compliance with all Group, Legal and Regulatory requirements and standards
* Full involvement during Internal / External Audit cycle that are carried out periodically relating to Infrastructure
* Support remediation of Audit Actions working closely with Internal teams as required
Key Requirements of this role:
* Capable of leading the technical effort on a service/project
* Strong communication skills, written and verbal
* Demonstrate flexibility to cope with changing demands based on business priority
* Analytical and problem solving skills with a strong attention to detail
* Good understanding of ITIL
* Working knowledge experience in 3 or more of the following areas
* Firewall and Load balancing technologies
* IP/TCP, OSPF, BGP
* Routing and Switching technologies including MPLS
o Fiber-optic communications technology including DWDM
o Data Centre switching
o Network Addressing standards and implementations
o Wireless network des
Email me jobs like this
