Ammeon is a professional services company based in the heart of Dublin City Centre offering consultancy, bespoke open source development and Lean-Agile Transformation solutions to accelerate service development and delivery.

We are very demanding on ourselves to deliver the best quality services to our customers. Our approach and deliverables have been very well received, so we're now expanding.
If you would like to be part of our high quality team then please apply to us.
 

The Linux Team Lead is a key member of the services organisation management team. He/she will be responsible for motivating a team of Linux Support Engineers and for facilitating resolution on escalated calls from our customer base.

Responsibilities

• Motivate a team of Support Engineers through performance coaching, career planning and setting educational objectives
• Participate in Quality calibration and validation sessions
• Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting and employee engagement.
• Facilitate customer resolution for escalated calls and engage the necessary technical support
• Follow up with unsatisfied customers to ensure that issues are resolved and the customers are satisfied
• Report operations achievements and progress to the operations manager on a regular basis including statistical analysis and improvement of action plans
• Work with other managers to ensure operational consistency
• Maintain a mind-set of continuous improvement in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring, management and optimisation.
• Build relationships with the operational and technical departments of our key customers
• Deliver and exceed on all team performance targets.
• Providing technical support to the customer.
• Assisting the customer with the installation and usage of each delivered build of the product.
• Troubleshooting and resolving often complex issues the customer has with the product.

 Experience: 

• Experience in a Team Lead or supervisory role (2+ Years)
• Experience working in a Linux/UNIX system administration role.
• Knowledge of Red Hat Linux including standard services, protocols, applications, software updates and data recovery.
• Experience working with virtualized environments.
• Proficient with at least one scripting language (ideally python or bash).

 Candidate should have some or all of the following: 

• Familiar with different layers in the OSI model.
• Experience working with various network protocols (NFS, SSH, DNS, NTP, DHCP etc).
• Experience working with databases (e.g. Oracle, MySQL)
• Networking and connectivity troubleshooting.
• Experience working with HP Blade and Rack Mount hardware.
• Proficient with at least one scripting language (ideally python or bash).
• Working with high-availability clusters.
• Working with JBOSS applications.
• Working in an agile software development environment.
• Ability to clearly explain complicated concepts.
• Ability to write clear and concise emails and documentation.
• Excellent problem solving and troubleshooting skills to resolve complex technical issues.
• Ability to work independently or as part of a team.
• Experience in customer facing roles.
• Provide customer demos and training.
• Willingness to occasionally travel.

Package

• Staff Technical Talks
• Endless opportunities to continue to experiment with new technologies
• Learning & Development opportunities
• Competitive Salary; Great Location
• Healthcare; VHI
• Staff competitions

 
 Ammeon is an equal opportunities employer. Ammeon reserves the right to request an employee to be flexible in his or her duties when the business needs require it.


Recruitment agencies need not apply.