Technical Support Engineer L1

Our client, a trusted managed service provider is on the hunt for a L1 Technical Support Engineer to join their team in Waterford. This is a support position that requires strong communication and customer service skills.

This role will suit an ambitious junior / graduate who has hunger to learn and progress in the ICT space.

Your new role

·        1

st

line Technical Support

·        Log all reported incidents via  phone, email and portal tickets

·        Manage tickets in line with SLA’s

·        Escalate to L2 when needed

·        Providing excellent customer services to client in a professional and efficient manner

·        Any other duties that may come with the role

What we need

·        Degree in IT or equivalent

·        2+ years’ experience in customer facing role (IT industry is desirable)

·        Quick learner & ability to work in fast-paced environmen

·        A strong customer-focused communicator with excellent interpersonal skills

·        Experience with Office 365, Antivirus & Cloud computing

Remuneration

·        Salary 26-28k DOE

·        Health insurance

·        Career progression

·        Education assistance

If you are interested in similar roles at IT Search and Selection please contact Toni confidentially on 087 100 3626 or visit our website, www.itsearch.ie.  If you are living in Ireland and hold a valid work permit we would love to hear from you!