Enterprise People are currently seeking a Junior Technical Support Analyst for a 6 Month contract based in Kildare.

Reporting to the IT Manager, the Junior Technical Support Analyst will join our client’s existing IT delivery team who are responsible for the implementation and support of hardware and software for a large local user base. 

This is an excellent opportunity to work with a global player where you will work with a variety of new technologies that will expand your knowledge and skillset.

The Junior Technical Support Analyst will:

KEY RESPONSIBILITIES:

• Provide hardware and software support on IT systems (full training given)

• Work with end-users to resolve as many support requests as possible prior to escalation

• Update all user queries through the incident logging system 

• Do follow-ups with users and business partners to confirm their needs have been met

QUALIFICATIONS & EXPERIENCE:

• An IT Qualification

• Good knowledge of MS Office experience

• Stamp 4 or EU Passport is essential

• Good problem-solving skills

• Microsoft Certification a plus

• Strong communication and interpersonal skills

Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.